Privacy Policy

1. Introduction

Eipros DBA ScaleGrow Inc. ("ScaleGrow," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scalegrow.com ("Website") or engage our services.

Please read this Privacy Policy carefully. By using our Website or Services, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, company name
• Business Information: Project requirements, budget, timeline, business goals
• Communications: Messages sent through contact forms, email correspondence, and scheduled calls
• Payment Information: Billing address and payment details (processed through third-party payment processors)

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages viewed, time spent on pages, click patterns, scroll behavior
• Log Data: IP address, access times, referring URLs
• Location Information: General geographic location based on IP address

2.3 Information from Third-Party Services

We may receive information about you from third-party services we use, including analytics providers and marketing platforms.

3. How We Collect Information

We collect information through:

3.1 Direct Interactions

• Contact forms on our Website
• Email communications
• Scheduling calls through Calendly
• Project onboarding and collaboration

3.2 Automated Technologies

We use the following technologies to collect information automatically:

3.3 Email Marketing

4. How We Use Your Information

We use collected information for the following purposes:

4.1 Providing Services

• Responding to inquiries and requests
• Delivering contracted services
• Communicating about projects
• Processing payments
• Providing customer support

4.2 Improving Our Website and Services

• Analyzing Website usage and performance
• Understanding user behavior and preferences
• Identifying and fixing technical issues
• Developing new features and services

4.3 Marketing and Communications

• Sending newsletters and updates (with your consent)
• Providing information about our services
• Sharing relevant content and resources

4.4 Security and Protection

• Protecting against spam, fraud, and abuse
• Ensuring Website security
• Enforcing our Terms of Service
• Complying with legal obligations

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Analytics providers (Google Analytics, Smartlook)
• Email marketing platforms (Mailchimp)
• Scheduling tools (Calendly)
• Security services (Cloudflare, Google reCAPTCHA)
• Payment processors

These providers are contractually obligated to use your information only for the purposes of providing services to us.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Protect the rights, privacy, safety, or property of you or others
• Investigate potential violations of our Terms of Service

5.3 Business Transfers

If ScaleGrow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

5.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

6. Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit.

6.2 Types of Cookies We Use

6.3 Managing Cookies

Most browsers allow you to control cookies through settings. Options include:

• Blocking all cookies
• Blocking third-party cookies
• Deleting cookies when you close your browser
• Receiving a prompt before cookies are stored

Please note that blocking cookies may affect Website functionality.

6.4 Do Not Track

Some browsers offer a "Do Not Track" setting. Our Website does not currently respond to Do Not Track signals, but we honor opt-out requests through other mechanisms described in this policy.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Retention Periods:

• Contact and project information: Retained for the duration of our business relationship plus seven (7) years for legal and tax purposes
• Website analytics data: Retained according to our analytics providers' policies (typically 14-26 months)
• Email marketing data: Retained until you unsubscribe, then deleted within 30 days
• Communication records: Retained for three (3) years after last contact

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure hosting with Cloudflare protection
• Access controls limiting who can view personal information
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Privacy Rights

9.1 General Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Receive your data in a portable format

To exercise these rights, contact us at info@scalegrow.com.

9.2 Email Marketing Preferences

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@scalegrow.com

Note: You may still receive transactional emails related to active projects.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

10.2 Sources of Personal Information

We collect personal information from:

• Directly from you
• Automatically through Website technologies
• Third-party analytics and marketing platforms

10.3 Business Purposes for Collection

We collect and use personal information for the business purposes described in Section 4 of this Privacy Policy.

10.4 Categories of Third Parties

We share personal information with the categories of third parties described in Section 5 of this Privacy Policy.

10.5 Sales and Sharing of Personal Information

We do not "sell" personal information as defined by the CCPA. We do not "share" personal information for cross-context behavioral advertising purposes.

10.6 Your California Rights

As a California resident, you have the right to:

10.7 How to Exercise Your California Rights

To exercise your rights, submit a verifiable request by:

• Email: info@scalegrow.com
• Mail: 8409 Florence Ave, Suite 202, Downey, CA 90240

Your request must:

• Provide sufficient information for us to verify you are the person about whom we collected information
• Describe your request with enough detail to allow us to understand, evaluate, and respond

We will respond to verifiable requests within 45 days. If we need more time (up to an additional 45 days), we will notify you of the extension and the reason.

10.8 Authorized Agents

You may designate an authorized agent to make a request on your behalf. We may require:

• Written authorization from you
• Verification of your identity
• Verification of the agent's authority

10.9 Financial Incentives

We do not offer financial incentives for the collection, sale, or deletion of personal information.

11. Children's Privacy

Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child, we will delete that information promptly. If you believe we have collected information from a child, please contact us at info@scalegrow.com.

12. International Data Transfers

Our Website and Services are operated in the United States. If you are located outside the United States, please be aware that information you provide will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

By using our Website or Services, you consent to the transfer of your information to the United States.

13. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent Website notice.

Your continued use of our Website or Services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For California residents: This contact information may be used to submit requests regarding your California privacy rights.